Recent Changes

One thing to note about MDMs is that they all do essentially the same things - that is - what Apple lets them do - this has changed over time with each new version of iOS
Do we need a solution that works for iOS and desktop deployment?
other mobile devices?)Dodevices?) Do we have
This could apply to staff, students, and even visitors
Review of 10 MDM solutions

Mobile Device Management (MDM) Research
Considerations
One thing to note about MDMs is that they all do essentially the same things - that is - what Apple lets them do - this has changed over time with each new version of iOS
Do we need a solution that works for iOS and desktop deployment?
Should we consider BYOD for the future (i.e. other mobile devices?)Do we have a price range?
defaults write com.apple.iTunes AutomaticDeviceBackupsDisabled -bool true
Download apps (VPP)
Lightspeed - new MDM product is available -
we signed up for the beta test. The current version is designed for education environments
It has a hierarchical approach (district / building / department / class etc.)
Integrated with app store - can upload vpp spreadsheets.
Future version will allows teachers to manage devices with MyBigCampus.
Future - will support Android
Documentation Wiki
New version added Global Proxy support - allows us to make the iPads go through the Lightspeed filter whether iPads are located in or out of the school buildings.
This is the MDM we decided to use (mostly due to the ability to use our filter)
Info about Lightspeed MDM and San Diego USD iPad Program
More Lightspeed MDM FAQs
Meraki
System management dashboard is free (they hope we will look at their cloud managed switches when we need to upgrade)
Scans PCs for Antivirus software protection
Note: Cisco plans to purchase Meraki - Cisco plans to create a new division called Cisco’s Cloud Networking Group led by Sanjit Biswas, Meraki’s CEO. This group will operate independently with the intent to preserve Meraki’s culture of innovation, fully integrated business model and low TCO.
Lightspeed - MDM product is available 2012/13 school year
we signed up for the beta test. The current version is designed for education environments
It has a hierarchical approach (district / building / department / class etc.)
Integrated with app store - can upload vpp spreadsheets.
Future version will allows teachers to manage devices with MyBigCampus.
Future - will support Android
Documentation Wiki
New version added Global Proxy support - allows us to make the iPads go through the Lightspeed filter whether iPads are located in or out of the school buildings.
This is the MDM we decided to use (mostly due to the ability to use our filter)
Info about Lightspeed MDM and San Diego USD iPad Program
More Lightspeed MDM FAQs
We chose this solution since it allowed us to use the MDM profile to ensure that devices always use our school filter.
With iOS 7, version 3 of the Lightspeed MDM was released (fall 2013); as of March 2014 we are still waiting for migration to new version.

Decisions to Make
How to manage iPads and how students will use iPads
Determine whether to use one device per student, or students share devices [cart in classroom with each student using one device - shared among all students of one teacher, small number of devices in each classroom shared by all students]
Link iPads to one or more computers using iTunes (useful for when a small set of iPads stays together (maybe a cart of 30, or a set of 5 for a classroom, etc.)
Use Apple Configurator to supervise iPads (useful for 1:1; can be used for cart based shared computers, but takes time) - also use MDM for filter and other management
Apple’s new method - use MDM only (we have not tried this since it just became available)
MDM solution to use - Meraki, Lightspeed, other?
Tested Meraki and trial version of Lightspeed

During 2013-14, we have two grade levels (9th and 10th) using iPads. See Year 2 for additional Information.
Preliminary Research
still accurate. With the advent of iOS 7, management options have changed even more.
Deployment with other Devices
Mobile Device Management

For damaged devices:
With Configurator rename (remove student's name, keep Loaner name)
In Feb. 2014, Apple announced a program that allows organizations to enroll devices and manage them without IT staff touching the device - without using Configurator We could still use our Lightspeed MDM. We should look into this for the future. It also looks like we can enroll devices we already have, although I haven’t determined if they will allow us to re-use the vpp app codes for the class of 2016. Here are some links to information about the new program:
Article about the programDevice Enrollment Program

Configurator Tips - Supervision, iPhone, etc.
Apple Forum: iOS 7 Updates and Configurator Problems
As of 3/3/14,we are still waiting for our MDM provider to update our data
New procedure for students turning in iPads (broken or student withdrawing from school)
Turn off passcode
Turn off Find My iPad
Wait until end of day or next day to erase iPad if needed
For withdrawn students:
Erase iPad
With Configurator, unsupervise iPad
Name TBD
For damaged devices:
With Configurator rename (remove student's name, keep Loaner name)

Set up spreadsheet / mail merge (in Google Docs) for redemption codes for 9th Graders
Notes from the school year:
Basic Tasks
Help students with Setup
Setup email
Make sure freshmen get email with Redemption Codes for paid apps
Setup iTunes Account and verify
Download 'Scan'
Scan QR Cod that links to list of common apps (download later)
Make sure they turn on Find My iPad
Help students backup files
Setup iPads for new students and collect returned iPads from students who withdraw.
'Fix' Disabled iPad (wrong passcode entered too many times)
Sometimes just Refreshing this with Configurator will work
Sometimes iPad needs to be Unsupervised and set up from the beginning.
Other ideas
iOS 7
Students were able to update their own iPads
Now that students update most apps (except 10th grade paid apps), it is much easier. It is still challenging to update Notability etc. Just doing this as needed.
Configurator 1.4 and OS X 10.8 are required for upgrading (as of 9/25/13 this is not working properly. More info:
Configurator Tips - Supervision, iPhone, etc.
Apple Forum: iOS 7 Updates and Configurator Problems

Sort iPads / charger & cable envelopes into carts
Order cases for new iPads
WhenDetermine when to replace minor damage (tape it)
Check with student - yesWe found that Apple did this for the LexingtonOne school district, but they would not do this for us, so we have 9th grade iPads with no school owned apps - students will be given redemption codes. Tenth grade iPads will still get paid apps from Configurator (iMovie, Pages, Keynote, Notability).
New iPads -
Unpack
Place in case?case
Put 30 in cart to set up
for storage (in alphabetical order)
Old iPads
Clean display
if necessary (new iPads were engraved)
Check case; if necessary - Best judgement? Bill for Case?
Erase all content and settings
Go through setup
Connect to Configurator
Sync for Profiles etc.
ones - ?RenameRename from CYHS
In Assign, check that device has AUP files / assign to student
Check name label - replace if necessary
Remove # label if present
Set up spreadsheet / mail merge (in Google Docs) for redemption codes for 9th Graders
Notes from the school year:

Year 2 Notes
We started preparing for this as soon as school ended in June 2013. We were also preparing laptops for the 11th and 12th graders. Here are the steps we followed:
Sort iPads / charger & cable envelopes into carts
Order cases for new iPads
When to replace displays (how much damage) - let them keep minor damage
Check with Apple about removing apps from configurator so they can be used for each student - yes
New iPads -
Unpack
Place in case?
Put 30 in cart to set up
Return to large box for storage
Old iPads
Clean display
Check that ‘CYHS’ is still visible on back of iPad; replace if necessary
Check case; replace if necessary - Best judgement? Bill for Case?
Erase all content and settings
Go through setup
All iPads
Connect to Configurator
Sync for Profiles etc.
Name with student’s name (LastName, FirstName) (old ones - ?Rename from CYHS iPad xxx to student’s name )
In Assign, check that device has AUP files / assign to student
Check name label - replace if necessary
Remove # label if present
Set up spreadsheet / mail merge (in Google Docs) for redemption codes for 9th Graders